"Family room with free smart phone"5 of 5 stars Reviewed 26 Aug, 2016 on tripadvisor
Perfect for a family of 4!! Kids loved the daily cookies and hot chocolate left in the room with tea kettle. Great family room for 5 nights and the best was a free smart phone which made touring London a breeze. We even got to call out of the country for free on the smart phone. This feature alone makes the Mercure Kensington an easy choice of where to return to! Friendly staff, great coffee in the lobby starbucks (outdoor patio, too), close to Royal Parks, 2 minute walk to tube, easy arrival via tube from Heathrow. Air conditioning during a hot week visiting London was a bonus as many hotels do not have ac. Will definitely return to room 102! Blackout shades really helped sleep with the jet lag! We appreciated the late check-out, too.
"Fantastic location wonderful breakfasts"5 of 5 stars Reviewed 26 Aug, 2016 on tripadvisor
This hotel is in a fantastic location. Earls Court Underground five minutes walk away. This enables your gateway to all those attractions and places of interest.
Do purchase an Oyster Card more economical.
Proscovia and Carmen both on reception make one feel at home and are brilliant wishing to help and go that extra mile.
The breakfasts are superb.
In the evening in the bar I had the lasagne.
Best ever had.
This hotel is part of the Accor Group. Strongly suggest one considers their loyality scheme one of the best I have come across.
"FANTASTIC LOCATION AND STAFF"5 of 5 stars Reviewed 25 Aug, 2016 on tripadvisor
Well what can I say, from the time we walked in everyone treated us wonderfully! At the end of a long girls trip around Europe we were wanting to sit and relax and the wonderful barman Rafal looked after us from the time we walked in until we left 4 days later. He was attentive, polite and ended up having a few jokes with us. What an asset to Mercure he is! The hotel itself was clean and tidy and the location perfect with Gloucester tube station, restaurants, supermarkets and shops just a few mins walk. We'd definitely stay again without a doubt! Thanks guys and gals.
"Mercure bar"5 of 5 stars Reviewed 13 Aug, 2016 on tripadvisor
I'm not staying at this hotel and actually never did, however I do visit hotels bar very often for Starbucks coffee and sometimes for something stronger :-) . I must say that the bar staff is very very friendly!!! Every time I will have special wish they will do them best to do it for me. They have garden with tables and chairs outside the hotel, and it's very pleasant to sit there and just enjoy my cup of coffee. I say big thank you to Kevin and his wonderful team!!!!! I will keep coming to have my coffee and friendly chat.