Hotel Services


Hotel Overview

The Mercure London Kensington Hotel sits in one of the most sought-after parts of London, the Royal Borough of Kensington and Chelsea, with its world-renowned museums, exclusive shops and Royal parks. Our 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. The hotel also has very good access to public transport and proximity to top tourist sites and exhibition centres.

AA Quality Standards Report – 14th June 2016 – 4 Star
“Hospitality and service performed well, good interaction in the bar throughout the stay…Bedrooms and bathrooms are of a good quality throughout and consistent…Good quality decor and case goods. Public areas are comfortably appointed, lounge and outside patio area popular…”


Reception / Lounge

We pride ourselves on providing great customer service and making our guests feel at home. Our reception desk is open 24/7 for your convenience and we will be delighted to help you with any query you might have, including shows and tours.

Our lounge bar is the perfect place to relax and unwind while enjoying teas and coffees from the Starbucks range.

Check-in is from 2pm (14h00) and check-out is by 11am (11h00). Our reception desk will be happy to store your luggage before check-in and after check-out so that you can make the most of London while staying with us.


Attractions and Events

Our neighbourhood boasts some of London’s most fascinating sights. The Royal Albert Hall, Victoria and Albert Museum, the Science Museum as well as the Natural History Museum are all within easy walking distance.

Others places to visit nearby include Hyde Park and Kensington Gardens, the renowned Harrods department store in the exclusive district of Knightsbridge and the delightful and quirky Portobello Road antiques market in Notting Hill



Start your day with our delicious breakfast range. Wake up to freshly baked croissants, muesli, cereals, yoghurts, fresh fruits and juices for a healthy breakfast or for a hearty start of the day, why not try our full English breakfast with all the trimmings – eggs, bacon, sausages, tomatoes, mushrooms and baked beans. Cold cuts, cheeses, bread rolls and jams, some of which homemade in-house with seasonal fruits, are also part of our breakfast buffet.


Gym Way Kensington

Hotel guests can use the fitness facilities at Gym Way Kensington, a newly opened gym under a minute’s walk from the hotel. Being one of the best workout centres in the area, it offers themed training zones, a fully equipped gym, treatment rooms and studios for classes.



  • Wi-fi is complimentary. Wired internet access is also available at an extra fee
  • Non-smoking hotel, including bedrooms and internal public areas
  • Smoking area is available outside the hotel in our terrace
  • Air-conditioning in all bedrooms
  • Lounge/bar with 42” plasma TV
  • Complimentary computer and printer available in the lobby for guests’ use
  • Free luggage storage
  • Breakfast restaurant
  • Same-day laundry and dry-cleaning service
  • Car park facilities at a fee (reservation is essential due to the limited number of spaces)
  • Fitness centre nearby
  • Closed circuit cameras in public areas
  • Pets are not allowed.

handy - Your Free Travel Companion

Handy will give you access to unlimited 3G data, free local calls and free international calls to a selection of countries (please refer to the “Make International Calls” tab on handy for the list of countries supported).
During your stay with us, take your smartphone with you to discover the city! It comes with a camera, a comprehensive city guide as well as access to internet and preloaded apps such as Facebook.