My wife and I would want to draw your attention of the following four (4) members of your staff during our long stay in your hotel:
They are Imed, Claudia, Lacvir and Natalia.
They did an excellent job in terms of customer’s satisfaction. They are very professionally for customers to make a repeat visit.
We want the Executive Management to convey our sincere thanks for a wonderful job well-done.
The four staff are a pride to your Organization- Mercure. From the reception, where Imed did an excellent job to Claudia at the restaurant/ bar to Natalia and Lacvir who clean the room very well and stand above most staff cleaning the rooms.
Accept our best regards to both Management and these four(4) staff for jobs well- done.
Always a great experience
Customer service par excellence from first minute at front desk with Mogtaba and Alba. Warm friendly and ever ready to assist. Very clean rooms and good value for money. Will always recommend this hotel!
Great hotel, staff are excellent!
Great hotel, the staff couldn't be more helpful
From the moment we walked up to the hotel, they were helping a family with their bags into a cab
They were very helpful when we wanted to upgrade our room, said "no problem, come down and we can give you the new keycards"
They took our deliveroo order in when I wasn't quick enough in coming down to collect it
Big thanks to Mogtaba, Bosteyo, and Demi!
The room and bathroom was clean and fresh, as was the bedding
Bathroom was fully stocked with fresh towels, shampoo, shower gel, soap, vanity pack, etc
Bathrobes in the wardrobe
Tea, coffee, and Nespresso machine and pods in the room
2 night London stay
I had the pleasure of being greeted by Mogtaba and Alba at the check in desk for a swift and friendly check in process. Mercure fast becoming my hotel of choice for business short stays. Clean rooms, and excellent customer service from the above 2 employees. Looking forward to seeing those 2 again and staying at the hotel in the future
Excellent service from Imed and the team on reception as soon as we arrived. Lovely spacious room. Warm welcome and service in the bar from Demi in the evening. Excellent customer service from all the staff i came into contact with during my stay.
First class stay and service. From Mogta and the team on reception to Claudia behind the bar and Miki and Danielle at breakfast nothing is too much for them. All have a smile and pride themselves on customer service.
Great Stay - Will be back !
Me and my boyfriend stayed in the Mercure for what was supposed to be a one night stay, then our flight got cancelled back to Dublin. We went to the desk and explained our situation to the staff at the front desk. I think their names were Mogtaba, Zainab & Raseem. They were so helpful and really put us at ease with our stressful situation. Later on we went and asked Mogtaba for suggestions of where to go out and he put us in the right direction of restaraunts and bars and we ended up having a great night. When we were checking out the next day there was a boy and girl on the desk but I can’t remember their names but they were so friendly and made everything as smooth as possible.
We will 100% be back to stay in the Mercure and will be telling our family and friends about the hotel with the fantastic staff, great food, and comfy rooms!
Thank you so much too all the staff that looked after us so well during our stay !
Friendly, safe, great location for museums
The reception staff were really welcoming and professional. And very kind with my 5 year old. The room was a good size for London and we had a good nights sleep. The breakfast is varied enough. Good coffee. Loved that there was also a coffee machine in the room. I think a couple of the reviews I have seen are unfair/ overly fussy as price v quality for London this is really a great and friendly small hotel. I would have no hesitation about recommending or staying here again. We loved it.
Booked this as it was close to where we wanted to be.
Nice hotel with good customer service.
The rooms are a little dated especially the bathrooms but still clean and everything you need.
Excellent breakfast buffet.
Very reasonable pricing for London and made to feel like a VIP
I booked a conference room here on the basis of the lovely telephone conversation I had with Lababa. Upon arrival, I was warmly greeted by the manager Lisa, who ensured that everything was exactly as I wanted it to be, and arranged for a complete change around in the training room to suit my specifications. The food we all received was absolutely delicious and the kitchen was really flexible about meeting our needs. I stayed in a Privilege room which contained everything I needed for a comfortable night away, and the room was spotless, containing a coffee machine, iron, robes, toiletries, complementary soft drinks in the fridge etc. A good buffet breakfast was included, and every member of staff was both helpful and friendly. I found the hotel very good value and would recommend it.